We accept most methods of payment, including cash, personal cheques, money orders, Visa, MasterCard, debit, and ACH. For your convenience, you may choose to have your credit card or bank account automatically charged each month. We also offer the convenience of online payments.
Your facility manager may be able to assist you in that transition. If the storage unit that you prefer is available at our facility, then you are able to move into the new unit.
If we have units available, you can move in within one or two days.
Your rental includes up to $10,000 of content insurance. However, if you require more insurance, we can redirect you to our preferred insurance provider. For more information, please speak with our helpful staff who are happy to work with you.
One of the following forms of government issued identification is acceptable:
- Status Card
- Provincial Photo Identification Card
- Current Driver’s License with Photo
- Passport
For your safety, our units require cylinder locks. These are the most pick resistant locks on the market. They can be purchased at our location.
You can store almost anything at The Storage Room as long as it’s non perishable, non combustible and not illegal. The following are prohibited: gas, foods, dangerous chemicals, explosive materials (propane, paint, etc) or live animals. If you’re wondering whether we can store what you have – ask us!
The minimum rental period is 4 weeks.
Yes, you will be required to sign a contract prior to being assigned a unit.
We acknowledge the existence of fees for late payment and NSF’s. Please review your lease or speak to a staff member for further information.
You do not need to inform us on how long you will be renting the unit. However, it is always beneficial to let our staff know so we can give you the best offer for your needs.
Due to liability reasons, our staff are not able to help lift or move any of your belongings.
No, The Storage Room does not hold a key to any storage units. You are required to hold the key to the lock. However, if requested with written authorization, The Storage Room will hold a key for customers to pass on to specific individuals to access their unit.
We do not offer protection plans on vehicles. Customers must have their own insurance on vehicles while in storage and ensure they are in drivable and roadworthy condition.
